Terms of Delivery
Normal delivery times are 7am - 10pm 6 days a week. However occasionally we will be able to do weekend delivery dates.
Please ensure we have your correct contact details as you will be notified of a delivery date either by whatsapp message or a call or by an email.
We aim to deliver stock items as soon as possible but it can take 2-10 working days. This time frame does not apply for special order or order made items e.g. leather sofas.
For some areas, delivery is within 4 weeks from the date of receipt of payment.
For some areas delivery may be subject to further charges, please contact us to find out more.
If you need an urgent and special delivery, please call us or contact via form and we will see what best we can do for you.
Most of time, we contact customers within 1-3 days before the delivery date and inform them about the delivery day, time slots cannot be confirmed at this stage as there are many factors including distance, weather, traffic etc what can change the time slots.
If customer isn’t present to receive the delivery on delivery day, we reserve the right to charge the customer a minimum of £50 to cover up the cost of the failed delivery.
Goods are delivered to the building address only, and there will be no taking goods upstairs. The goods will be left inside your premises at the convenient location.
Delivery drivers will not be able to carry items upstairs, and items are delivered to your building address. We do not take responsibility to take items upstairs, it is entirely carried out at your risk and discretion of driver unless agreed otherwise.
Our drivers are usually comes alone and will not carry out assembly or installation of the goods unless arranged.
We do provide different kind of shipment and postage for different items. Some of delivery methods are only applicable for certain categories only e.g. weight based shipment does not apply for sofas, there is Special Shipping option for sofas.
If there is no shipping method available, please contact us as you might be out of our normal delivery area.
Thank you for your understanding.